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Quick Booking

FAQ

In most cases, you will receive a confirmation email along with the Hotel Voucher within 24 hours of you making the booking. Should you not receive it, please check your junk mail and/or spam filters. You can also check your booking contacting our reservation team.
The charge that appears on your statement will be converted to your local currency by your credit card company. The difference is a fee your bank has imposed on the transaction. Unfortunately we have no control over it.
The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. These details are included in the Terms and Conditions located under the Quick Facts in each property listing.
Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, please contact our reservation team.
Making a change to your booking may incur a charge. Please review the booking conditions and contact our reservation team for further details.
If we cannot authorize your credit card then the booking cannot be submitted. Please contact your credit card company to check on the status of your card.
Each room type identifies the maximum number of guests allowed to stay in the room. This can be seen in the Rooms tab for each property listing. For further information please contact our reservation team.
In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. The tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel.
All Special Requests are subject to availability and cannot be guaranteed. However you will be informed of such details via email.
Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge. Should you need to request for these, please contact our reservation team.
During booking please include it under Special Requests.
Yes, we can provide airport transfer to most destinations. If a transfer is available you will be informed.
Yes, we can arrange tours/excursions and sightseeing flights on request.
Yes but there is only a limited number of hotels which offer this option. For rates and availability please contact our reservation team.
We currently only accept credit cards (Visa, MasterCard, AMEX), PayPal, TT, Wire Transfer and Weston Union.
We currently only accept credit cards (Visa, MasterCard, AMEX), PayPal, TT, Wire Transfer and Weston Union.
Yes. Please note that we may contact you for security purposes when making a 3rd party booking.
Unfortunately we cannot change the currency selected once the payment has been made. Please ensure that the currency chosen is correct before proceeding with your reservation.
Should you need to change the name of the reservation you must contact us as soon as possible. If you do not contact us to change the guest name the hotel reserves the right to refuse check-in.
We currently only accept credit cards (Visa, MasterCard, AMEX), PayPal, TT, Wire Transfer and Weston Union.
The cancellation policy can be found in Terms and Conditions under the Quick Facts for each property listing.
The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc. The cancellation policy can be found in Terms and Conditions under the Quick Facts for each property listing.
Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 10 business days to process the refund payment and transfer the funds into a customer’s account. Please note some banks can take up to 15-30 days, or until the next billing cycle. The refund should be converted to your local currency by your credit card company. How your reservation is processed will determine what shows on your card statement.
For information regarding your booking please contact our reservation team.
For cancellation or amendments to your booking please contact our reservation team.
Cancellation due dates are based upon normal local check-in time. For further information please contact our reservation team.
If you cancel a booking where your points were used, your points will be refunded upon cancellation. For shortened-stay bookings where we need to refund you the reduced amount of the booking value, the points you have used for the booking will be refunded first. If the amount to be refunded exceeds the value of the points you have used, you will be refunded in cash in addition to the points.
This is based on the hotel cancellation policy. Full period charge often applies for bookings under promotion or high season. The policy can be different from one booking to another. When you submit the booking, please check the Booking Conditions underneath the Quick Facts on the property listing.
You will need to contact our reservation team for information regarding all additional fees or refunds.
Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged. If the rate reduces, a refund will be issued subject to the cancellation/amendment policy.
To extend your stay you may need to make a new booking for the extra rooms. Please contact our reservation team for further details.
For amendments to your stay please contact our reservation team.
All amendments will be confirmed via email. Please contact our reservation team for further details.
To extend your stay you may need to make a new booking for the extra rooms. Please contact our reservation team for further details.
To add rooms you may need to make a new booking for the extra rooms. Please contact our reservation team for further details.
To change hotels you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the hotel cancellation policy and any new bookings are subject to availability.
A confirmation email will be sent within 24 hours of confirming your payment. Please contact us if you do not receive a confirmation within that period.
You can check your booking status by contacting us via email.
All bookings are instantly confirmed. If the hotel has no record of your booking, please contact us immediately. Our contact details are displayed on the hotel voucher. Ask the hotel to call us directly or you can dial us yourself.
If you do not present the hotel voucher and the credit card that you used to make the booking to the hotel, you may experience problems checking in.
The Hotel Voucher is the official confirmation and will be delivered along with the confirmation email. If your embassy does not accept this as proof for VISA application, you will need to contact the hotel directly for the hotel letter guaranteeing your booking.
The hotel voucher will be emailed to you with the booking confirmation. Please contact us if you do not receive it, or if you would a like an extra copy.
Once you send the requested documents, we will send you an email confirming receipt within 24 hours. Please contact us if you do not receive a confirmation within that period.
No. If additional documents are requested we will be unable to finalize your booking without those documents.
We take all necessary steps to keep your personal information and all documents we receive, confidential and safe.
You will need to present the Hotel Voucher, the same credit card used to make the booking and a valid photo ID. If you have submitted additional documents to pay for your booking then the credit card is not required.
The Hotel Voucher indicates you have a confirmed a booking with us. It is a document sent to you with the Confirmation Email, and must be presented to the hotel during check-in.
If your card has become invalid or been cancelled please contact us to avoid any problems upon check-in.
Occasionally we will send a request for additional documents. This verification is part of our credit card security procedure. If the additional information is not provided, we reserves the right to cancel the booking and refund any charges to the original credit card. We will contact you within 24 hours of receiving your documents to confirm that your booking has been finalized. Please contact us if you have not received confirmation after 24 hours.
Yes, all applicable taxes including government tax and service charge is included unless mentioned on the property listing.
Rates may differ due to seasonal difference, promotions being offered by a hotel and from property to property as well.
If a discount has been given it will be mentioned in your booking confirmation.
Yes we accept payments via PayPal, TT, Wire Transfer and Weston Union. Please contact our reservation team for more information.
As soon as you have completed the booking process an official confirmation emailed will be sent to you.
“Hot Deal”, “Non-refundable”, “Special conditions”, etc. is an indication of a special promotion with some form of discount for a particular hotel, room type or period of stay. Bookings under promotion usually have a very strict cancellation policy which often results in a full period charge. Please make sure to read the booking conditions carefully before you submit your reservation.
Yes, we can provide travel advice. For information regarding your travel choices and plans please feel free to contact us.
An extra bed can usually be added, and such details can be found on the Rooms tab of each property listing.
Yes, you may contact our reservation team for further information.
Yes, this is possible as long as the room is available. Please contact us for more information regarding your preferred hotel.
The rates listed on our website are only available through our service. However reservations can be made directly and will typically be 10% to 50% higher.
When a transfer service is listed, it's usually a requirement in order to get to your hotel of choice. You can choose not to use the service however hotels will be reluctant to remove the fee. You will need to negotiate with the hotel upon arrival.
You can select your Holiday Type via the menu bar.
The rates for each room are included in the Rooms tab of each property listing.
Prices on the website are quoted in USD. Please refer to the currency converter included on the website to convert it to a currency of your choice.
As per company policy you should receive a response within 4 hours of a booking request.
Please contact our reservation team for booking and inquiries.
If you require a more than 30-day stay, you need to make 2 separate bookings. For example, a 35 night stay would need to be broken out into 2 bookings, 1 for 30 days, the other for 5 days.
You can reserve up to 9 rooms per booking. If you need more rooms, please make an additional booking. Please note that rooms are subject to availability and this booking will be considered as a group booking.
This means that unfortunately there are no available rooms at your chosen Hotel for those dates.
Promotions and other special offers can be found on the Offers page accessible via the menu bar.
The Terms and Conditions are included in the property listing under Quick Facts. Please contact us for more information regarding your preferred hotel.
Our hotel partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.
Payments should be made before a reservation is confirmed. Once your reservation is confirmed a booking confirmation will be sent to you.
In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. The tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel.
If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher and credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.
The extra bed should be mentioned during booking and will be included in the rate provided.
It is a common practice by hotels to include a Gala Dinner during the Christmas season as well as Western and Chinese New Year’s celebrations. These dinners are normally compulsory.
Airport Transfer is provided unless it is mentioned otherwise.
Breakfast is usually included, unless mentioned otherwise.
You may select your meal type during booking where applicable.
You may enter your preferred bed type from Twin, Double or King Size on the booking form. If available, your request will be confirmed upon arrival.
Kitchenettes are usually available in Guest Houses and Holiday Apartments. For other hotel types please contact us for further information.
Most hotels offer luggage storage both before check-in and after check-out. Please contact us for more information regarding your preferred hotel or check with the hotel upon arrival for more information.
Hotels do not charge extra for the use of the Swimming Pool, Beach or Gym. However there are other facilities which may be charged for. This is subject to hotel policy and can be confirmed by contacting our reservation team.
To add an extra bed for your child where applicable please enter the details in the Special Requests section of the booking form.
Most room details such as types, facilities and amenities can be found in the “Rooms” section of each property listing. Please contact us for more information regarding your preferred hotel.
To add an extra bed where applicable please contact our reservation team. You can find our contact information from the Contact Us tab on the menu bar.
Most room details such as types, facilities and amenities can be found in the “Rooms” section of each property listing. Please contact us for more information regarding your preferred hotel.
Hotel information can be found on the property listing. Please contact us for more information regarding your preferred hotel.
For rates that include breakfast/lunch, there will be no reduction in rates even if the guest chooses not to have breakfast/lunch.
Unfortunately we are not capable of removing such a breakfast/lunch.
If breakfast is included in the room price, this does not include breakfast for children sharing a room with parents without an extra bed. In such cases, the hotel will charge for breakfast for the child directly. However breakfast for the extra child is usually
included in the price of extra bed.
Hotel information can be found on the property listing. Please contact us for more information regarding your preferred hotel.
A triple room would be suitable for three adults with bedding arrangements to accommodate three people. This can be one double and one single bed or three single beds.
Check-in time is normally 14:00 hours, and Check-out time is normally before 12:00 hours. Early Check-in and late Check-out are subject to room availability, cannot be guaranteed and will usually have an extra charge.
A single room is designed for only one person.
A double room is for double occupancy with either one king/queen size bed or two single beds. A double room can also be used for single occupancy.
A twin room is for double occupancy but will have two single beds.
All of our contact details including addresses can be found on the contact page. Our contact page can be found on the menu bar.
The type of breakfast offered depends on each individual hotel. Please contact us for more information regarding your preferred hotel.
Hotels will generally have similar room types such as Standard, Deluxe, Superior, Club and Suite rooms. However size, features, facilities and amenities will vary among room types and from hotel to hotel. More information on facilities and amenities are included in the “Rooms” section of each property listing.
Room details such as types, facilities and amenities can be found in the “Rooms” section of each property listing.